Concetta Moccia What do I need to be eligible for the Limited Warranty? To be eligible for the Limited Warranty, you must have: An active Account with no outstanding balance or any unpaid fees. Be the original owner of the Helo Device, meaning that you personally purchase... Mar 1, 2023 Orders
Administrator How long is the Warranty Period for Helo Devices? The Warranty Period for Helo Devices is one year from the date of receipt of the Helo Device, or for any longer period as required by applicable law, including two years from the date of receipt of th... Orders Orders and Returns Mar 1, 2023 Orders
Administrator What is not covered by the Limited Warranty? The Limited Warranty does not cover: Non-Helo Devices or counterfeit products. Lost or stolen Helo Devices. Damage or failure through misuse or malfunction. Normal wear and tear, improper or negligent... Orders Orders and Returns Mar 1, 2023 Orders
Administrator Can a customer return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund? Yes, customers can return eligible individual products that are purchased as part of a kit, bundle, or a package for a partial refund. The partial refund amount will be calculated as the total purchas... Orders Orders and Returns Mar 1, 2023 Orders
Concetta Moccia What happens if I refuse a delivery from the Helo Store? If you refuse a delivery from the Helo Store, the items will be returned to the warehouse. Please note that in the event you refuse the shipment upon its arrival, the amount to be refunded to you will... Orders Orders and Returns Mar 1, 2023 Orders
Concetta Moccia In what currency are prices stated and transactions processed on the Helo Store? Prices are stated in US dollars and all transactions will be in US dollars. You are responsible for any foreign exchange fees charged by your bank or the payment processor to facilitate a transaction ... Orders Shopping Mar 1, 2023 Orders
Administrator What are Biosense Bundles? Biosense Bundles are a new type of BioSense bundle offer available in our shop. Each Biosense Bundle includes four BioSense health bands . The cost is US$496 , which represents a savings of US$100 , c... Orders Shopping Mar 1, 2023 Orders
Administrator How can I cancel the Wellness+ Autorenew? If you close the AutoRenew function of your Helo Wellness+ , you will still benefit from your subscription until the end of the month (30 days from the purchase day) , even if it shows as Closed . 1. ... Helo Wellness+ Feb 10, 2023 Helo Wellness+
Administrator How can I change my HeloHealth Shop payment method? If you have made any purchase on the Helo Health shop , and you choose to save your card details, the system will list it in your account on shop.helohealth.com . 1. Log into shop.helohealth.com . 2. ... Orders Shopping Feb 8, 2023 Orders
Administrator Can I purchase a Helo Wellness+ Subscription and have an active Oracle Subscription at the same time? As soon as you purchase a Helo Wellness+ subscription, your Oracle subscription will be automatically cancelled and the auto renew disabled. Your 30-day Helo Wellness+ subscription will begin on the d... Helo Wellness+ Jan 30, 2023 Helo Wellness+
Administrator Where can I find the BioSense Bluetooth, Firmware Version or MAC address information? MAC address You can find this information by going to the Device page of your Smart App. The MAC address is located below the connection status of the device, on the top of the page. You can find the ... Biosense BioSense Q&A Jan 5, 2023 BioSense Q&As
Administrator How to make an Order? When you’re ready to place your order for Helo products and services, visit the official store . 1. Before placing an order, you must log into the system or register on the platform . 2. Select the “ ... Orders Shopping Jan 4, 2023 Orders